Frequently Asked Questions

Everything you need to know about your Freebird beauty journey.

How can I track my Freebird order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange within 30 days of delivery.

Are Freebird beauty products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I know which product is right for my skin type?

Each product page includes a detailed 'Best For' section. You can also take our online Skin Quiz to receive personalized recommendations based on your specific needs.